Unprofessional Professionals

A luncheon was to be offered in honor of some visiting guests, and the family head was recommended a prominent restaurant in Karama. Having seen the heavy crowd there on Friday, the invitation was postponed for the next day. The guests were informed accordingly and of course forewarned about the time to arrive so as to avoid the crowd and have some peaceful time during the lunch. Everything went smoothly until all entered the restaurant. They group consisted of almost 10 and was looking for tables to accommodate all. They saw two ‘gentlemen” occupy a table meant for 8 people and were simply sitting there chewing some snacks. The head of the family approached the manager and requested for the seats for the group. Instead of polite, decent dealing the manager was very rude. He simply looked around and uttered.  Six can sit here and 4 over there – “that is all possible”. All were shocked at the tone. He could have presented the same in a decent way. But why should he? He is fully aware that beggars are no choosers and if not this group, others will come. The head of the family had moved with his mob and so had to yield to the persuasion of the members and stay calml, patient. None was unaware there is more to come. There was no on to attend the customers promptly and it took more than 15 minutes for a supplier to appear.  He took the order and disappeared. It took another 45 minutes for him to attend to the tables from where he left.  Once the supply was done in a haphazard, hurried manner, he left again and the people had to wait again for him to reappear. Meanwhile the place was getting more and more people. The authorities were unmindful of that. They found a sadistic pleasure in making people sit and keeping others stand and wait.

From the professional point of view they were misfits. From the business point of view, they should have seen the food is served promptly and made the people leave, leaving chance for the next group. It will be good if the owners make some surprise checks, find out the drawbacks of the system and try to rectify them, so that all concerned will benefit out of it. Of course the bad elements will have to be weeded out – if they cannot be mend, then services will have to end.